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Being customer driven means putting the customer first finding out what their needs are and tailoring products specific to our customer base.

Customer-driven means that we're a company that focuses on the needs of our customers and that we understand who they are.

Being customer-driven you're always looking to meet their needs.

We spend a lot of time trying to get to know our customers and not just a business level but a personal level and really understanding what they need and how we can help protect those dreams.

I think it's also a really strong fit for our culture here at AmFam.

We have a very people-oriented, very collaborative, caring culture and I think it's very natural for us to want to do what's best both for our employees as well as for the customer.

Whenever there is requests coming from internal customers or external sometimes, I want to do what American families do on a day-to-day basis and provide that level of support.

I'm customer driven in my role because focusing on diversity and inclusion I need to always know who our customers are, who we desire our customers to be, and to be able to focus on a variety of backgrounds that our customers have and the different communities in which they come from.

There's personal satisfaction and being able to help others and protect their dreams and so it's really important to make sure that we're putting the customer as a priority and what we do daily.

I think really putting the focus on them and making them know that we're here for them and how can we make their insurance process easier and making them feel that they're part of American Families together with us.

For the insurance industry as a whole and in particular AmFam we have made big steps over the last several years in sort of bringing our game around customer.

Our customer conference if you will to state-of-the-art level so our strategies our actions our technology.

Because American Family is so engaged with its customers it wants to provide the best level support it knows and in order to do that it needs to have the best possible talent on site and it needs to be treating their talent with respect.

Many people are mission driven and they want to be at a company that they know means what they say and by American Family focusing on our customers making sure we live our vision we will attract more talent and meet the needs of our employees.

If you're looking for a place to work that gives you the satisfaction that you've done something good at the end of the day American Family is the place to be.

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